We pride ourselves on Customer Service and below you will find some of the many thank you notes we have received from satisfied customers.
"We recently had our master bathroom remodeled due to poor work from another contractor years ago. The work would be extensive and we were overwhelmed. My husband and I discussed what to do and decided we wanted our bathroom done by someone with a good reputation and we could contact with any problems that should occur.
We chose Richie Ballance Flooring and it was the best decision we ever made. Justin Ballance, their son, created a beautiful shower for us. His work is impeccable. We finally feel that we will never have to worry about this shower. He was so clean and such a caring person who takes so much pride in his work. Phyllis and Richie Ballance listened to all our concerns and helped us pick put everything we needed. We also changed the floors in our bedroom, hallway and dining room. We wanted all the floors to be the same in each room. They were so knowledgeable and helped us understand the care of all the different floor options.
Overall the workers that were involved in this process were wonderful. My husband and I could go to work and not worry. The floor installers, plumbers and carpenters were all so nice and took great pride in their work.We are so happy and love our bathroom and new floors. All the work was organized and we were always told ahead of time when they would come and who would be coming, which helped in this process.
We could never thank the Ballance family enough for all the hard work and how they made this so easy for us. They cared about us and what made us happy. They are the best, and I highly would recommend them to anyone."
Marlene & Glenn Cassidy
“Have you wanted to remodel but it seems like such a daunting and expensive task that you keep putting it off? Have you been trying to make some changes on your own but are so frustrated with the large home improvement stores that you've just given up? Well I have the answer for you - Richie Ballance Flooring! They transformed an entire 1962 2,000 square foot house into the lovely, comfortable place I now happily call "home."Richie, Phyllis, and Justin Ballance led me step by step through the process. They have their own work crews of craftsmen steadily completing the jobs with perfection and a minimal amount of disruption. I never had to worry about people showing up for work, less than perfect craftsmanship, or going over budget. And now that my remodeling is done, Richie Ballance Flooring stands behind all of their work, promptly sending a repairman to fix anything that may need adjustment.So if you want to remodel, are building a new home, of just want to change the flooring in one room, no job is too large or too small for Richie Ballance Flooring. Phyllis has a decorator's eye for color, current trends, and matching products with your style of decorating. Richie oversees all the projects, manages the installation, and keeps you within your budget, no matter whether your budget is large or small. Justin, a certified contractor, installs tile and can do ANYTHING!So go ahead and call them! Start the project you've so desperately wanted to do and begin to enjoy your updated home NOW! Richie Ballance Flooring - not just a store where you buy floor covering but a full service family remodeling company with family values rarely found today.”
Ann Pittman Kenly, NC
“We have been so pleased with the kitchen renovation you did for us. I still can’t believe it is my kitchen when I walk into that room. I love every detail of it and still can’t think of anything I wish was different. It is such a user friendly kitchen now. Everyone that has seen it just loves it!
Thank you all for making the process so easy from beginning to end. You made it so much easier by giving your opinion and helping me find the things I liked when I was making selections for the kitchen. With your experience in kitchen renovations you would ask us about things we had not even thought of. We were so impressed by the way it was finished so quickly. You had everyone lined up to come when they were needed and something was going on every day once the renovation. We tell people how nice the people are that work for you and what good work they all do.
Most of all it was so pleasant to deal with people who are so nice. What impressed us the most is how throughout the whole process from beginning to end you made sure we were happy with the way everything was looking. You wanted your customer to be happy. That is rare these days. A lot of businesses are just wanting your money but not necessarily your satisfaction.
We have been and will continue to recommend you to anyone wanting flooring, kitchen or bath renovations. Thank you for everything!”
G and R Boswell
“Thank you for a beautiful Pergo job….We love the floor…and we will certainly be calling on you for any future flooring or carpeting work…”
J. M., Clinic
“Just a brief note to thank you for the fantastic job you did on my floor. Your staff was very helpful and professional. Steve was a wiz at putting down the floor and being so helpful and nice. You have some excellent employees. Thanks again for all the help.”
“James and I would like to thank you and your employees for being so wonderful in helping us with our new carpet venture. We want you to know you have great employees, who are patient with first time buyers like us. They answered our questions from the time we walked in to pick out the carpet to the day of installation. Bobby, Steven, and Justin were friendly, and courteous. They did a wonderful job. If we decide in the future to put more floor covering in our home, we will be back. Please feel free to use us as a reference anytime. “ Thank you again! Sincerely, J & T Collier
“We just wanted to let you know we appreciate the great job your men did on our carpet & flooring. We truly love it!!! Thank you also for the extra concern & effort you showed in fixing the floor in our kitchen. You all did a great job. We will highly recommend you to anyone looking to have new carpet or flooring. “
Sincerely, A & D Forbes
“Thanks for all your help with my flooring. Everything looks great. It was actually very nice to have a business care about my satisfaction. I will highly recommend you and your team. Thanks again to all your staff. “
“I love my backsplash! It is beautiful and adds so much to my kitchen. Justin, your craftsmanship was awesome to watch. Everything you did was carefully planned and executed with a smile and friendly chit chat. Plus you left everything neat and clean. I had no trouble with the sealing process and your cleaning and maintenance advice was clear and easy to follow. Phyllis and Richie, your help in selection enabled me to get over the decision dilemma. Thanks to all for another great job, friendly service, and most of all, for quality unsurpassed. “
“Just wanted to let you all know how pleased we are with our new vinyl and new carpet-it looks great! Your vinyl and carpet installers did an excellent job and even exceeded our expectations! Phyllis was great to work with too! She really listened to me and tried to help me find exactly what I was looking for – and she was patient! That is sooo important to customers. Thanks again for doing such a wonderful job in our home! “
Sincerely, D. & S. MCDonald
“We just wanted to let you know we appreciate the great job your men did on our carpet and flooring. We truly love it!!! Thank you for the extra concern & effort you showed in fixing the floor in our kitchen. You all did a great job. We will highly recommend you to anyone looking to have new carpet or flooring.”
A. & D. F.
“…the Library Committee would like to thank you very much for the excellent job done on the carpet at the Library. I was very pleased with the professionalism of your employees. My commissioners made the highest comments of their professionalism….”
“Thank you for a wonderful floor-buying experience! You have the most courteous staff that I have ever seen anywhere. I didn’t know that business still exists who treat the customers with appreciation, even for a small job…”