Richie Ballance Flooring and Tile

Testimonials

We pride ourselves on Customer Service and below you will find some of the many thank you notes we have received from satisfied customers.

“We have been so pleased with the kitchen renovation you did for us. I still can’t believe it is my kitchen when I walk into that room. I love every detail of it and still can’t think of anything I wish was different. It is such a user friendly kitchen now. Everyone that has seen it just loves it!

Thank you all for making the process so easy from beginning to end. You made it so much easier by giving your opinion and helping me find the things I liked when I was making selections for the kitchen. With your experience in kitchen renovations you would ask us about things we had not even thought of.   We were so impressed by the way it was finished so quickly. You had everyone lined up to come when they were needed and something was going on every day once the renovation. We tell people how nice the people are that work for you and what good work they all do.  

 Most of all it was so pleasant to deal with people who are so nice. What impressed us the most is how throughout the whole process from beginning to end you made sure we were happy with the way everything was looking. You wanted your customer to be happy. That is rare these days. A lot of businesses are just wanting your money but not necessarily your satisfaction.

 We have been and will continue to recommend you to anyone wanting flooring, kitchen or bath renovations.

 Thank you for everything!”

 G and R Boswell

“Thank you for a beautiful Pergo job….We love the floor…and we
will certainly be calling on you for any future flooring or carpeting work…”

J. M., Clinic

“Just a brief note to thank you for the fantastic job you did on my floor. Your staff was very helpful and professional.  Steve was a wiz at putting down the floor and being so helpful and nice.  You have some excellent employees. Thanks again for all the help.”
P.D.

“James and I would like to thank you and your employees for being so wonderful in helping us with our new carpet venture.  We want you to know you have great employees, who are patient with first time buyers like us.  They answered our questions from the time we walked in to pick out the carpet to the day of installation. Bobby, Steven, and Justin were friendly, and courteous. They did a wonderful  job.  If we decide in the future to put more floor covering in our home, we will be back. Please feel free to use us as a reference anytime. “
Thank you again!  Sincerely, J & T Collier

“We just wanted to let you know we appreciate the great job your men did on our carpet & flooring.  We truly love it!!! Thank you also for the extra concern & effort you showed in fixing the floor in our kitchen.  You all did a great job.  We will highly recommend you to anyone looking to have new carpet or flooring. “
Sincerely,  A & D  Forbes

“Thanks for all your help with my  flooring.  Everything looks great.  It was actually very nice to have a business care about my satisfaction.  I will highly recommend you and your team. Thanks again to all your staff.  “
M. P.

“I love my backsplash! It is beautiful and adds so much to my kitchen.  Justin, your craftsmanship was awesome to watch.  Everything you did was carefully planned and executed with a smile and friendly chit chat.  Plus you left everything neat and clean.  I had no trouble with the sealing process and your cleaning and maintenance advice was clear and easy to follow.  Phyllis and Richie, your help in selection enabled me to get over the decision dilemma.  Thanks to all for another great job, friendly service, and most of all, for quality unsurpassed.  “
K. B.

“Just wanted to let you all know how pleased we are with our new vinyl and new carpet-it looks great! Your vinyl and carpet installers did an excellent job and even exceeded our expectations!  Phyllis was great to work with too!  She really listened to me and tried to help me find exactly what I was looking for – and she was patient!  That is sooo important to customers.  Thanks again for doing such a wonderful job in our home! “
Sincerely, D. &  S. MCDonald

“We just wanted to let you know we appreciate the great job your men did on our carpet and flooring. We truly love it!!!   Thank you for the extra concern & effort you showed in fixing the floor in our kitchen. You all did a great job. We will highly recommend you to anyone looking to have new carpet or flooring.”
A. & D. F.

“…the Library Committee would like to thank you very much for the excellent job done on the carpet at the Library. I was very pleased with the professionalism of your employees. My commissioners made the highest comments of their professionalism….”
Town Clerk

“Thank you for a wonderful floor-buying experience! You have the most courteous staff that I have ever seen anywhere. I didn’t know that business still exists who treat the customers with appreciation, even for a small job…”